MDrepairs, LLC — Terms and Conditions
Version: 2026-04-05 Last Updated: April 5, 2026
These Terms and Conditions ("Terms") form a legally binding agreement between you ("you" or "Customer") and MDrepairs, LLC, a New Jersey limited liability company ("MDrepairs," "we," "us," or "our"), including its officers, employees, and agents. These Terms govern your use of our services, including in-store services, mail-in services, online services through our website, and any related communications. By submitting the mail-in form, approving an estimate, delivering a device to us, or otherwise using our services, you agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, do not use our services.
0. Electronic Acceptance and Binding Agreement
By checking the "I agree" box on the mail-in form, typing your name and drawing your signature on an estimate, or otherwise submitting your acceptance electronically, you are entering into a legally binding contract with MDrepairs, LLC. You agree that your electronic signature — including a drawn signature, a typed name, and a check-box acceptance — has the same legal effect as a handwritten signature and is admissible as evidence of your agreement in any legal proceeding. This is consistent with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. §§ 7001 et seq., and the New Jersey Uniform Electronic Transactions Act, N.J.S.A. 12A:12-1 et seq. You acknowledge that you have had a meaningful opportunity to review these Terms in their entirety before accepting them.
1. Services Provided
We provide electronic device repair services and data recovery services for storage media including, but not limited to, hard drives, solid-state drives (SSDs), flash drives, SD cards, and other storage devices. After receiving your device, we will diagnose the problem and provide you with an estimate for the proposed repair or recovery. We will only perform billable work after you have approved the estimate, except for diagnostic work as described in Section 2.
2. Estimates, Payment, and Diagnostic Fees
Estimates. Estimates are provided based on our initial assessment of the device. The actual cost may vary if additional issues are discovered during service. We will notify you in writing (by email or text) of any material changes to the estimate and obtain your written approval before proceeding.
Payment. Payment is due in full upon completion of services. We accept major credit cards, debit cards, cash, Zelle, and wire transfer. For any invoice not paid within thirty (30) days of issuance, a late fee of one and one-half percent (1.5%) per month (18% per annum) may be assessed on the unpaid balance, to the maximum extent permitted by New Jersey law.
Diagnostic Fee. A diagnostic fee may apply if you decline the repair or recovery after diagnostic work has begun. The specific diagnostic fee applicable to your device will be communicated to you in writing before any diagnostic work begins, and will be shown on your individualized estimate or case intake form. Diagnostic fees are non-refundable once diagnostic work has started.
Possessory Lien. You grant MDrepairs, LLC a possessory lien on your device and any recovered data to secure payment of all amounts owed, including fees for repair, recovery, diagnostics, storage, and the reasonable cost of enforcing the lien. We may retain your device and any recovered data until all outstanding amounts are paid in full. Our lien rights include, without limitation, the artisan's lien at New Jersey common law and any applicable statutory lien rights.
3. Cancellation and Refund Policy
Before work begins. You may cancel your service request at no charge before any diagnostic or service work has begun. If your device has already been shipped to us, you are responsible for return shipping costs.
After diagnostic work begins. If you cancel after diagnostic work has begun, the diagnostic fee is non-refundable. If you cancel after approving an estimate but before the service is completed, you are responsible for the diagnostic fee plus any out-of-pocket costs we have reasonably incurred in preparation for your service (including, without limitation, parts ordered, third-party laboratory fees, and cleanroom preparation fees), to the extent those costs are documented on your estimate or communicated to you in writing before they were incurred.
Refunds. Any refund due will be issued to the original payment method within fourteen (14) business days of the cancellation request. We are not obligated to refund amounts representing services already performed or costs already incurred.
4. Data Loss and Data Recovery
General. You are solely responsible for maintaining backups of your data before sending any device to us. For non-data-recovery repairs, we are not responsible for any data loss or corruption that may occur during the repair process. While we take commercially reasonable precautions, we cannot and do not guarantee that your data will remain intact during a repair.
Special notice for data recovery services. If you have engaged MDrepairs, LLC specifically for data recovery services, you acknowledge and agree that:
(a) Data recovery is inherently uncertain. No data recovery provider — including MDrepairs, LLC — can guarantee that any specific file, file type, or percentage of data will be successfully recovered. The pre-existing condition of your storage media is the single largest determinant of what can be recovered, and is entirely outside our control.
(b) Attempted recovery may further damage the device. In some cases, invasive recovery techniques (including but not limited to platter transplants, head-stack replacements, firmware modifications, and chip-off extraction) are necessary to attempt recovery. These techniques may leave the original media inoperative after the recovery attempt is complete, regardless of outcome. By authorizing recovery, you accept this risk.
(c) No Data, No Charge Policy. If we do not recover any of the files or data that you identified as critical at intake, you will not be charged our data recovery service fee. Diagnostic fees, cleanroom fees, and any sub-contracted third-party laboratory fees disclosed on your estimate may still apply. Partial recovery (some data but not all) is considered a successful recovery unless we agree otherwise in writing before service begins.
(d) Review window. Recovered data will be made available to you via a secure transfer method (external drive, download portal, or cloud share). You must download, transfer, and verify recovered data within seven (7) days of our notice that it is ready. We retain working copies for two (2) weeks after delivery, after which all copies on our systems are securely and permanently destroyed.
5. Warranty and Disclaimer of Implied Warranties
Limited warranty. We offer a ninety (90) day limited warranty on repair work we perform, covering defects in workmanship and defects in replacement parts we installed. The warranty period begins on the date we notify you that service is complete. This warranty does not cover accidental damage, misuse, liquid damage, unauthorized modifications, issues unrelated to the work we performed, or damage caused by third parties after service. The warranty is void if the device is opened, tampered with, or serviced by anyone other than MDrepairs, LLC after our service is complete. Your sole remedy under this limited warranty is, at our option, re-service, replacement of a defective part, or a refund of the amount you paid for the specific service.
DISCLAIMER OF IMPLIED WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MDREPAIRS, LLC DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE SERVICES, ANY PARTS INSTALLED, AND ANY RECOVERED DATA. NO ORAL OR WRITTEN STATEMENT BY ANY REPRESENTATIVE OF MDREPAIRS, LLC SHALL CREATE ANY WARRANTY OR OBLIGATION OTHER THAN THOSE EXPRESSLY STATED IN THESE TERMS. DATA RECOVERY OUTCOMES ARE SPECIFICALLY NOT WARRANTED.
6. Unclaimed and Abandoned Devices
Pickup window. After we notify you that service is complete, you must pick up your device or request return shipment within sixty (60) days of that notice ("Initial Claim Period"). Devices remaining with us after the Initial Claim Period are subject to a storage fee of forty dollars ($40.00) per month, prorated to the day.
Final notice. If you have not claimed your device within ninety (90) days after the completion notice, we will send you a written Final Notice by U.S. mail to the address on file and by email to the email address on file. The Final Notice will state that your device will be deemed abandoned if not claimed within an additional thirty (30) days.
Abandonment. If you have not claimed your device within thirty (30) days after our Final Notice — meaning at least one hundred twenty (120) days have passed since the completion notice — your device will be deemed abandoned, and our possessory lien rights under Section 2 will be enforceable. At that point, we may, at our sole discretion:
(a) Retain the device to satisfy outstanding charges; or (b) Sell the device through a commercially reasonable private or public sale to recoup unpaid charges, storage fees, and reasonable costs of sale; or (c) Recycle or dispose of the device if it has no commercially reasonable resale value.
Surplus proceeds. If we sell your device and the sale proceeds exceed the total amount you owe plus reasonable storage and sale costs, we will hold the surplus for you for a period of one (1) year. You may claim the surplus at any time during that year by contacting us. If the surplus is unclaimed after one year, it will be treated in accordance with the New Jersey Uniform Unclaimed Property Act, N.J.S.A. 46:30B-1 et seq.
Data destruction before disposal. Before any sale, recycling, or disposal, we will securely destroy any data remaining on the device using industry-standard methods, which for magnetic media means at minimum a single-pass zero overwrite, and for solid-state media means a cryptographic erasure or vendor-supplied secure-erase command. This protects your privacy in the event of abandonment.
7. LIMITATION OF LIABILITY
IMPORTANT — PLEASE READ CAREFULLY. THIS SECTION LIMITS OUR LIABILITY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MDREPAIRS, LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS, LOSSES, OR DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR DEVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, STATUTORY CLAIM, OR ANY OTHER LEGAL THEORY — SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO MDREPAIRS, LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
IN NO EVENT SHALL MDREPAIRS, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, LOSS OF USE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF PROFITS, LOSS OF GOODWILL, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF MDREPAIRS, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Carve-outs. Nothing in this Section 7 shall limit liability for (i) gross negligence or willful misconduct; (ii) personal injury or death caused by our negligence; (iii) fraud or fraudulent misrepresentation; or (iv) any other liability that cannot be excluded or limited under applicable New Jersey law.
Essential basis of the bargain. You acknowledge that these limitations are a material basis of the bargain between you and MDrepairs, LLC, and that without them the fees we charge for services would be substantially higher. These limitations apply to the maximum extent permitted by law and survive termination of these Terms.
8. Indemnification
You agree to indemnify, defend, and hold harmless MDrepairs, LLC and its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) Your breach of these Terms; (b) Your misrepresentation of ownership or legal authorization with respect to the device or data submitted for service; (c) Third-party claims concerning the device, the data stored on or recovered from it, or your subsequent use of any recovered data, including intellectual property infringement or privacy claims; (d) Any content on the device that is unlawful, infringing, obscene, or otherwise in violation of the rights of any third party or applicable law; and (e) Your violation of any law or regulation.
Exclusion. This indemnification obligation does not apply to any claim to the extent it is caused by MDrepairs, LLC's own gross negligence or willful misconduct.
Procedure. We will promptly notify you in writing of any claim for which we seek indemnification. You will have the right to control the defense and settlement of the claim, provided that you may not settle any claim in a manner that requires us to take or refrain from any action (other than paying money) or that does not include a full and unconditional release of claims against us, without our prior written consent.
9. Text Messaging (SMS and MMS)
We operate two separate categories of text messaging. Each has its own consent and opt-out terms.
9.1 Service Messages (Transactional)
By providing your mobile phone number when requesting services, you consent to receive non-marketing text messages from MDrepairs, LLC directly relating to the specific services you have requested, including appointment reminders, order status updates, diagnostic findings, estimate notifications, shipping notifications, payment reminders, and delivery confirmations. These messages are part of the services you are purchasing and are considered transactional, not marketing.
You may opt out of service messages at any time by replying STOP to any service message. If you opt out, we may continue to contact you by email or telephone for time-sensitive communications related to your active order.
9.2 Marketing Messages (Separate, Optional Consent)
MDrepairs, LLC may also from time to time send promotional or marketing text messages. You will only receive marketing messages if you separately opt in to marketing messages. Your consent to receive marketing messages is not a condition of any purchase of our services, and you are not required to consent to marketing messages in order to obtain any services from us.
If you separately opt in to marketing messages:
- Frequency. Up to five (5) marketing messages per month. - Help. Reply HELP at any time for help. - Opt-out. Reply STOP at any time to cancel marketing messages. You will receive a confirmation of your opt-out and no further marketing messages. - Message and data rates. Standard message and data rates may apply, depending on your mobile carrier and plan. - Age requirement. You must be at least eighteen (18) years of age to consent to receive marketing messages. - Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.
9.3 Consent Recordkeeping
We retain records of your consent to each category of messaging, including the date, time, phone number, and method of consent, to document compliance with the Telephone Consumer Protection Act, 47 U.S.C. § 227, and implementing regulations at 47 C.F.R. § 64.1200.
10. Dispute Resolution — Informal Negotiation, Binding Arbitration, and Class Waiver
PLEASE READ THIS SECTION 10 CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES YOU TO RESOLVE DISPUTES WITH MDREPAIRS, LLC THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT REQUIRES YOU TO WAIVE YOUR RIGHT TO A TRIAL BY JURY AND YOUR RIGHT TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS.
10.1 Informal Resolution First
Before filing any formal claim against MDrepairs, LLC, you agree to first contact us in writing at info@mdrepairs.com or by mail at 644 Newman Springs Road, Suite A, Lincroft, NJ 07738, and provide a written description of the dispute, the facts that give rise to it, and the specific relief you seek. We will attempt in good faith to resolve the dispute informally within thirty (30) days of receiving your written notice. If we cannot resolve the dispute informally within that period, either party may proceed to arbitration as described below.
10.2 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this arbitration agreement.
10.3 Agreement to Arbitrate
YOU AND MDREPAIRS, LLC AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WE PROVIDE — INCLUDING ANY CLAIM OF NON-PERFORMANCE, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, FRAUD, OR VIOLATION OF ANY STATE OR FEDERAL STATUTE — SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND NOT THROUGH A COURT OF LAW, EXCEPT AS PROVIDED IN SECTION 10.7.
BY AGREEING TO THIS ARBITRATION PROVISION, YOU UNDERSTAND AND EXPRESSLY AGREE THAT:
(a) YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY.
(b) YOU ARE GIVING UP YOUR RIGHT TO BRING A LAWSUIT AGAINST MDREPAIRS, LLC IN COURT, EXCEPT AS PROVIDED IN SECTION 10.7.
(c) YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING AGAINST MDREPAIRS, LLC.
(d) DISCOVERY AND APPELLATE RIGHTS IN ARBITRATION ARE MORE LIMITED THAN THOSE IN COURT.
10.4 Arbitration Rules and Procedure
The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA Consumer Arbitration Rules are available at https://www.adr.org/consumer or by writing to the AAA at 120 Broadway, Floor 21, New York, NY 10271. If the AAA is unable or unwilling to administer the arbitration under its Consumer Arbitration Rules, the parties will agree on a substitute arbitration provider; if the parties cannot agree, a court of competent jurisdiction in Monmouth County, New Jersey shall appoint a substitute provider.
The arbitration will be conducted by a single neutral arbitrator. The arbitration shall take place in Monmouth County, New Jersey. At your election, the arbitration may also be conducted by telephone, videoconference, or in writing, or at another location mutually agreed upon by the parties. MDrepairs, LLC will pay the arbitration filing fees and the arbitrator's fees to the extent required by the AAA Consumer Arbitration Rules; any remaining fees will be allocated as the arbitrator determines.
Delegation. The arbitrator — and not any federal, state, or local court — has the exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section 10, including any claim that all or any part of this arbitration agreement is void or voidable. However, a court of competent jurisdiction has exclusive authority to decide the enforceability of the class action waiver in Section 10.5.
10.5 CLASS ACTION WAIVER
YOU AND MDREPAIRS, LLC EACH EXPRESSLY AGREE THAT ANY PROCEEDING UNDER THIS SECTION 10 WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR MDREPAIRS, LLC MAY BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE ACTION, WHETHER IN COURT OR IN ARBITRATION. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. Any relief awarded may benefit only the individual party seeking relief.
Severability. If a court of competent jurisdiction finds that this class action waiver is unenforceable as to any particular claim or remedy, then the unenforceable claim or remedy shall be severed from this arbitration provision and litigated in a court of competent jurisdiction, but the remainder of this Section 10 shall continue to apply to all other claims. If a court finds that the class action waiver itself cannot be severed from the rest of this arbitration provision, then the entirety of Section 10.3 through 10.5 will be null and void for the specific claim subject to the invalid waiver only.
10.6 Small Claims Carve-Out
Notwithstanding the arbitration agreement above, either party may bring an individual claim in a small claims court in Monmouth County, New Jersey, provided that the claim qualifies to be heard in small claims court and the party proceeds on an individual (non-class, non-representative) basis.
10.7 Injunctive and Equitable Relief
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights, confidential information, or trade secrets, without first submitting the dispute to arbitration.
10.8 Thirty-Day Right to Opt Out of Arbitration
You have the right to reject this arbitration agreement. To opt out, you must send a written notice to MDrepairs, LLC at 644 Newman Springs Road, Suite A, Lincroft, NJ 07738 within thirty (30) days of the date you first agreed to these Terms. The notice must include your full name, mailing address, email address, phone number, and a clear and unambiguous statement that you wish to opt out of the arbitration provision in Section 10 of the MDrepairs, LLC Terms and Conditions. Opting out of arbitration will not affect any other provision of these Terms. If you do not opt out within thirty (30) days, the arbitration provision in Section 10 will bind you and MDrepairs, LLC for any future dispute.
10.9 Survival
This Section 10 survives the termination of these Terms and any completion or cancellation of services.
11. Customer Authorization and Ownership Representation
By delivering or shipping your device to MDrepairs, LLC, you represent and warrant that you are the rightful owner of the device or are fully authorized by the owner to submit it for service. You authorize MDrepairs, LLC to inspect, power on, diagnose, test, open, repair, and — if applicable — attempt data recovery on the device. You further represent that the device does not contain any unlawful content and that you have not engaged our services for any unlawful purpose. If we discover content on your device that we believe in good faith to be unlawful (including, without limitation, material that we are required to report under applicable law), we may report it to the appropriate authorities without further notice to you.
12. Shipping Policy
For mail-in services, you are responsible for providing complete and accurate return shipping information at the time of form submission. MDrepairs, LLC is not liable for loss, theft, or damage that occurs in transit, whether on the inbound shipment from you to us or on the return shipment from us to you, unless we expressly agree in writing to assume such risk or the loss is caused by our gross negligence. We recommend purchasing shipping insurance commensurate with the replacement value of your device. Devices sent to us in generic or unsuitable packaging will be returned in similar packaging at your risk.
13. Repair Risks — Acknowledgment
You acknowledge and accept that electronic repair and data recovery carry inherent, unavoidable risks, including but not limited to:
- Devices may become partially or fully irreparable during the service process. - Liquid-damaged devices may have hidden corrosion that is not visible until service begins and that may cause additional failures. - Screens and digitizers that are bonded with adhesive may crack during removal. - Biometric sensors (Touch ID, Face ID, fingerprint readers) may fail or become unavailable after service. - Software updates issued by device manufacturers after service may disable or interfere with aftermarket or third-party parts. - Data recovery may require invasive techniques that leave the original storage media inoperative.
You accept these risks as a condition of engaging our services.
14. Confidentiality and Privacy
MDrepairs, LLC treats all customer data, devices, and personal information as strictly confidential. Access is restricted to authorized personnel on a need-to-know basis. Customer data is accessed only to the extent necessary to perform the requested service or to comply with legal obligations. All working copies of recovered data are securely and permanently destroyed after the retention period described in Section 4(d). We do not sell or share customer data with third parties except as necessary to deliver our services (for example, sub-contracted cleanroom partners operating under confidentiality obligations) or as required by law.
15. Modifications to Terms
We may update these Terms from time to time. The version of the Terms in effect at the time you submit the mail-in form, approve an estimate, or otherwise use our services will govern that specific transaction. Changes to these Terms will not retroactively affect services you have already engaged or paid for. The current version of these Terms is always available at https://app.mdrepairs.com/terms.
16. Severability
If any provision of these Terms is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. Severability does not apply to the class action waiver in Section 10.5, which is governed by the severability rules specified in that section.
17. Entire Agreement
These Terms, together with any written estimate or invoice you have accepted, constitute the entire agreement between you and MDrepairs, LLC with respect to our services and supersede all prior or contemporaneous oral or written agreements, representations, and understandings. No representation by any MDrepairs, LLC representative that is not contained in these Terms or in a signed written agreement shall be binding on MDrepairs, LLC.
18. Contact Us
MDrepairs, LLC 644 Newman Springs Road, Suite A Lincroft, NJ 07738
Phone: 732-933-7717 Email: info@mdrepairs.com Website: https://mdrepairs.com